Moby's Cargo Store FAQ


Q. How do I use a Coupon Code for a Free Product?
A. When you are finished shopping, click on View Cart. Then at the on the bottom of the window is a box where you can enter your coupon code. After you click Redeem Coupon, your free item will be added to your order. Then Continue with the checkout process.

Q. How do I use a Coupon Code for free shipping?
A. When checking out, after you enter your shipping and billing addresses, once you click the continue button, on the bottom of the next page is a box where you can enter your coupon code.

Q. Do you have a size chart?
A. We use many styles of shirts from different makers. Our product descriptions will help give you a clear idea of what style and size will suit you.

Q. Which credit cards do you accept?
A. We accept Visa, American Express, and Mastercard via PayPal or you can use your PayPal account.

Q. How are credit cards processed?
A. Credit cards are processed using PayPal through their secure payment processing page.

Q. How long will it take to get my merchandise?
A. In stock orders ship within 3 to 5 days. Out of stock items will take 3-5 weeks.

Q. Is it safe to order online at the Mobys Cargo store?
A. Yes. All of your information including your credit card is processed at an online site that is encrypted and secure. Because of this security, information cannot be observed by outside parties in transit.

Q. On the credit card payment page, what is the card code and where is it located?
A. The card code is a three-digit security code that is printed on the back of credit cards. The number appears in reverse italic at the top of the signature panel at the end.
This program helps validate that a genuine card is being used during a transaction. All MasterCard cards, both credit and debit, were required to contain a card code by January 1, 1997; all Visa cards must contain a card code by January 1, 2001. Even if a criminal steals a valid account number, they cannot compute the card code since they do not know the mathematical algorithm logic.
The card code three-digit value is printed on the signature panel on the back of Visa cards immediately following the Visa card account number.
We only need the last 3 digits of this number (the others are just a repetition of your credit card number).

Q. When will I get charged?
A. Your credit card is processed at the time you place the order. The charge will appear as "Moby's Cargo" on your card statement.

Q. Can I return items?
A. Yes. We will accept returns for exchange or store credit. We do our best to provide great customer service, however, the "turnaround time" may be a couple of weeks - not a couple of days.

Moby's Cargo
PO BOX 792
Wellfleet MA 02667

Q. How much is shipping and handling?
A. Rates are calculated by U.S.P.S. We will ship to anywhere in the United States.

Q. How will my order be shipped?
A. By USPS Priority Mail.

Q. What is your privacy policy? What do you do with the information that I submit?
A. All of the information that you submit stays with us. We will never share, sell, disclose or distribute your information at any time.

Q. What is the email address where I can send questions about the online store?
A. Please email any questions you have.